Got Questions? We’ve Got Answers
How do I place an order?
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Ordering is easy—just use our online form and follow the prompts.
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Can I request custom size or specific color?
Yes! Everything at By Nina’s Knits LLC is bespoke and made-to-order. If you need specific dimensions or a custom color scheme not listed, please reach out via our Contact Us page before purchasing.
What payment methods do you accept?
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We take major cards, PayPal, and digital wallets for your convenience.
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Can I change my order after it is placed?
You have a 48 Hour window from the time of purchase to make changes or cancel your order. After 48 hours, materials are prepped and production begins, so changes can no longer be accomodated.
How long will it take to receive my order?
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Because every piece is handcrafted from scratch, our standard production time is 1 to 2 weeks for most orders. For our Specialized blankets we allow 6 to 8 weeks before shipping. We will send you a tracking number as soon as your package is on the way.
Can I get an update on my order while it is being made?
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We love that you are excited to see your custom piece come to life! Because we focus entirely on crafting each item by hand, we typically do not send individual step-by-step progress updates. However, we will always send you an automated shipping confirmation with tracking details the moment your item is finished and packaged. If your order falls outside our standard 1 to 2 week (or 6 to 8 week for Blankets) production window, feel free to reach out to check in!
My package was sent to the wrong address. What should I do?
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We ship directly to the address provided at checkout. If a package is returned to us due to an incorrect address, the buyer is responsible for the additional shipping costs to resend it.
Can I return my item if I change my mind?
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Because our apparel and decor are completely made-to-order, all sales are final. We do not accept returns or exchanges for change of mind.
What if my order arrives damaged or incorrect?
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We want you to love your handmade knit and crocheted items! Please inspect your package upon arrival. If there is a defect or an error on our part, contact us at byninasknits@gmail.com within 7 days of delivery with your order number and photos so we can fix it for you.
How do I wash my By Nina’s Knits items?
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Specific care instructions are included with every shipped order. You can also view our care guides right here on our website. Please follow these closely as we cannot replace items damaged by improper washing or machine drying.
Why does my item look slightly different from the website photo?
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We use high-quality fibers that can vary slightly between different yarn dye lots. Minor variations in color and texture are normal, expected and a beautiful mark of a genuinely handmade item.